Shipping and Refund Policy

Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that the USPS is currently experiencing delayed shipping, and this is out of our control.

Please note that orders over $300 will be required to have signature confirmation at the time of delivery.

Domestic Shipping Rates and Estimates

K

L

Shipping charges are based on weight and value of your order. The shipping charges for your order will be calculated and displayed at checkout.

In-store pickup

K

L

You can skip the shipping fees with free local pickup at our Tontitown or Bentonville store. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within one business day. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are during our normal business hours. Please have your order confirmation email with you when you come.

International Shipping

K

L

We do not offer international shipping at this time.

Refunds, returns, and exchanges

K

L

In the event that your order arrives damaged in any way, please email us as soon as possible at support@onceuponatimebooks.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@onceuponatimebooks.com.

Refund Policy

All sales are final. Exceptions may be made for merchandise only if the product received is defective or damaged.